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Payment and Returns

Merahaat accepts return as per the following policy :-

Only defective/damaged products will be accepted for returns/refunds. Customer need to check product at kiosk at the time of delivery. If the product is damaged / defective then customer may refuse it. The retailer to raise return process and based on customer request either refund the money or request for replacement. Only those products will be eligible for return policies which are acknowledged by retailer as defective or damaged at the time of collecting the delivery at kiosk. Merahaat retailer retains the rights to examine whether the product returned is defective /damaged and based on the verification Merahaat retailer will either select for return & replace process or refund process. In case product is defective or damaged then Merahaat team will request for replacement and reship the product to the same shipping address of the customer subject to the availability of the stock of the product. In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reship to the shipping address of the order. Customer will have to bear the shipment charges for the replaced/reshipped product. If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer via retailer.

Cancellation Policies

Merahaat Cancellation policies :-

The amount will not be transferred to the respective retailer until the user receives the product he orders and changes his status to 'Delivered' on Merahaat.com. If the delivery fails within the specified deadline, the order will be cancelled and the amount will be refunded to the user. If the user places the order and due to some reason (unexpected lack of inventory or any other reason) the partner is not able to ship the product, the order will be cancelled and the amount will be refunded. If the seller reports order as shipped and delivered from their side and the user does not raise an alert within 2 days the money would be transferred to the seller.

Refunds

Merahaat refund policies are as following :-

Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Merahaat may, at its discretion, either contact the customer for instructions or cancel the order and notify customer of such cancellation. In such cases Merahaat will refund the charged amount to the customer (only for which the payment is already received).

Merahaat Terms and conditions

Terms & Conditions for Agents (Distributors, Dealers, Retailers & consumers)

Welcome to Merahaat.com, To avail the services offered at www.Merahaat.com, you must agree to the following terms and conditions before you visit or shop at www.Merahaat.com. Please read the term and conditions carefully. While using any current or future services offered by Merahaat.com, whether or not included in the Merahaat.com website, you will abide by these Terms & conditions, the guidelines and conditions applicable to such service or business.


Privacy Policy

Please review our Privacy Policy as follows, which also governs your visit to www.Merahaat.com, to fully understand our practices. Privacy Policy Thank you for visiting Merahaat, a restricted Online Shopping portal.
This privacy policy tells you how we use personal information submitted or collected at this site with your consent. Please read this privacy policy before using the site or submitting any personal information. By using the site or the various features available and present herein, you are accepting the practices and the standard operating procedure as described in this privacy policy. These practices may be changed time to time as part of continuous change and applicability of new legal and statutory provisions which are binding upon us as a law abiding corporate citizen but any changes which could be undertaken by the Company shall be published and changes will only applicable to activities and information on a prospective basis , not retroactively. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of information

This notice applies to all information collected or submitted on our website. Merahaat collects or requests you to submit personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Merahaat.com by us is used solely for the purpose of billing and shipping your online purchased purchases. We do not collect any information about your computer hardware, software or payment information. Neither we sell/ disclose/ share/ distribute sensitive information to any 3rd party for any purpose except to extent of delivery of ordered products. However if we are obliged to act under a valid Judicial, statutory or regulatory order, ruling or Judgments , to provide your details , we shall undertake our responsibility in that regards in a diligent manner, and shall not be liable to either inform or intimate you prior to our formal disclosure to abovementioned authorities. Any claim for damages in a Civil Suit or in Tort ,brought or instituted by you against Merahaat or its authorized officers, agents , managers or other related personnel shall not held as a valid claim by us at any point of time. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you would be providing shall be used. We are not responsible for the privacy statements or other content on Web sites who are hosted on our home page or website, and you are requested to check the veracity and the applicability of the same directly. We do not hold any association with such websites, or online links.

Use of the information

We use the information that is collected from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you.
  • Such additional information will only be provided where you have consented to receive such information and the same exists with us at the time of utilization of the consent so provided by you
  • To inform you of any changes to our website, services or goods offered by various Vendors.
  • If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods or services, that you may be interested in. With us you can be sure that we do not disclose any thing that could be held against or serve as an identification to individuals or to use such classification in a manner which is portrayed by way of race, creed, religion, sex, political and caste. We use return email addresses to answer the email and we don't use the same for any other purpose. We use non-identifying information to design our website and share the same with advertisers.

Use of information

Only authorized employees, agents and partners (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation.
We may do so when:

  • permitted or required by law;
  • Trying to protect against or prevent actual or potential fraud or unauthorized transactions;;
  • Investigating fraud which has already taken place.

Our commitment to data security

We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We maintain data accuracy, and ensure correct use of information. For execution of the same, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. For example we protect all online transactions through 256 bit SSL encryption. Our internal security and privacy policies are periodically reviewed and enhanced as necessary.

Corrections to your information

You can access and update all your personally identifiable information that we collect online by logging into your account at ours by providing user id and secure password.

Terms Used

"We/the company/us "are terms used in privacy policy, terms and conditions or on our website are interchangeable and shall mean and include as entity referring to Merahaat.


Terms and conditions are binding for all purchases

All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.

Electronic Communication

When you visit www.Merahaat.com or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Prices

All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

Payment

All payments will be via online prepaid wallet, it will be agents sole responsibility to ensure that they have enough virtual money in their prepaid wallet to conduct business and for every successful order. For every order placed, admin will check for balance in prepaid wallet of agent and deduct the amount to place the order. We accept payment only from agents; the listed agents have to deposit the money in nearest branch of the banks designated by www.merahaat.com by cheque /cash /draft, net-banking, credit or debit card. Though EMI facility is not available as of now, but will be informed when the service is offered.

Shipping and Handling

We, through our manufacturers, will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.

Changes and Cancellation

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

Refund

If any orders are cancelled by you after procurement, but before being shipped by Merahaat.com, then Merahaat.com will charge order cancellation applicable as per the product category, 10% of the product value as order cancelling charges and will be International Books will attract a restocking fee of 25% of the order value. Refund will be made after deducting such order cancellation charges as applicable within 7-10 working days.

License and Website Access

General: Merahaat.com grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.Merahaat.com. No license for commercial sale: This license does not include any resale or commercial use of this website or its content; any collection and use of any product listing, description, or pricing; copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools. No reproduction: This website or any portion of this website may not be reproduced, duplicated, copies, sold, visited, or otherwise exploited for any commercial purpose without express written consent of Merahaat.com.

No framing: You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Merahaat.com without the express written consent. Meta tags: You may not use any meta tags or any other 'hidden text' utilizing Merahaat.com's name or trademarks without the express written consent of Merahaat.com. Any unauthorized use terminates the permission or license granted by Merahaat.com.


Agent Account

Protection of Your Account: As discussed further in the website's privacy policy, by using this website, you agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and agree to accept responsibility for all activities that occur under your account or password.

Use by Children: As discussed further in the website Privacy Policy, Merahaat.com does sell products for children, but it sells them to adults. If you are under age of 18 years, you may use Merahaat.com only with involvement of a parent or guardian. Merahaat.com reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and other content

Nature of content: Agents of Merahaat.com may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.

False information: You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Merahaat.com reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted contents.

Rights Granted: If you do post content or submit material and unless we indicate otherwise, you grant Merahaat.com a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant Merahaat.com the right to use the name that you submit in connection with such content if Merahaat.com chooses.

Right Owned: You represent and warrant that you own all the rights or otherwise or control all of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify Merahaat.com for all claims resulting from the content you supply. Merahaat.com has the right but not the obligation to monitor and edit or remove any activity or content. Merahaat.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from Merahaat.com are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.

Product Description

Merahaat.com strives and attempt to be as accurate as possible. However, Merahaat.com makes not warranties that the product description and any other content of its site are accurate, complete, reliable, or error free. The product offered by Merahaat.com itself is not as described and its sole remedy is to return in its unused condition.

Site Policies, Modification, and Severability

Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Intellectual Property Rights

Copyright Protection All content included on this site, such as text, graphics, logos, button icons, digital downloads, data compilations and software, is the property of Merahaat.com and protected by the Indian Copyright law. The compilation of all the content on this site is the exclusive property of Merahaat.com and protected by Indian Copyright law. All software used in this site is the property of Merahaat.com and is protected under the Indian Copyright law.

Trademarks:

i. Protected Marks: Merahaat, www.Merahaat.com, Merahaat.com & design, Merahaat.com books, products, and other marks indicated on Merahaat website are registered trademarks of Merahaat.com.

ii. Protected Graphics: All Merahaat.com graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Merahaat.com, Merahaat.com's trademarks and trade dress may not be used in connections with any product or service that is not of Merahaat.com. All other trademarks not owned by Merahaat.com that appear on Merahaat.com are the property of their respective owners, who may or may not be affiliated with, connected to, associated with Merahaat.com.

Governing Law and Jurisdiction

These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Mumbai, Maharashtra shall have jurisdiction, to the exclusion of all other courts.

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